At Nature Knote, customer satisfaction is important to us. As our products are thoughtfully handcrafted using natural jute and fabric materials, we follow a fair and transparent refund policy. Please read the details below carefully.

1. Eligibility for Refunds

Refunds are applicable only under the following conditions:

• The product received is damaged, defective, or incorrect.
• A refund request is raised within 7 days of receiving the product.
• The product is unused, unwashed, and returned in its original condition and packaging.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized products.
• Products damaged due to misuse, mishandling, or normal wear and tear.
• Items returned after the refund eligibility period.

3. Refund Process

To initiate a refund request, please contact us with your order details and supporting images (if applicable). Once your request is reviewed and approved, we will provide instructions for the return.

4. Refund Method

Approved refunds will be processed to the original mode of payment used during purchase. Please allow 7–10 business days for the refund amount to reflect in your account.

5. Shipping Charges

Shipping charges, if any, are non-refundable unless the return is due to a mistake or defect from our side.

6. Exchanges

We currently offer exchanges only for damaged or incorrect products, subject to availability.

7. Contact Us

If you have any questions regarding our refund policy, please feel free to contact us. We are always happy to assist you.

Nature Knote
Handcrafted • Sustainable • Thoughtful Living